- **SERVICES **
- **PRIVACY **
- ELECTRONIC COMMUNICATIONS
- User Eligibility, Account Integrity, and Verification
Access to the Platform is limited to individuals who have attained the age of majority (eighteen 18 years or older or as otherwise required by applicable law in the user’s jurisdiction) and who possess full legal capacity to enter into binding contractual relationships. By registering for an account, the user represents and warrants that they meet the eligibility requirements and are not barred from using the Platform under any applicable laws. 4.2 User Classification and Account Creation:
Certain of our Services are reserved for registered users only. To become a registered user, you must create a mentee or mentor account on the Platform. You agree that you are responsible for protecting your account credentials from unauthorized use, and you are responsible for all activity that occurs under those account credentials. You agree to notify us immediately if you believe that any of your account credentials have been or may be used without your permission, so that appropriate action can be taken. The Platform facilitates two distinct categories of user accounts:
- Mentee/User Account: Individuals seeking mentorship services. Registration requires the provision of accurate personal and contact information.
- Mentor Account: If you have been formally approved by the Platform to act as a Mentor, you shall be permitted to create a publicly visible profile (“Mentor Profile”) through the Services. This Mentor Profile may include, but is not limited to, a description of your professional background, coaching or mentoring credentials, service offerings, pricing structure, availability, and any other relevant information pertaining to your Mentorship Services.
- The information provided therein shall be truthful, complete, and not misleading.
- You shall remain solely responsible for updating your profile to reflect current services, qualifications, and availability.
- Other Users (including prospective Mentees) will be able to view your Mentor Profile and may contact you through the Platform’s internal communication features to initiate discussions regarding the potential provision of Mentorship Services (each, an “Arrangement”).
- Misleading, inaccurate, or incomplete;
- In violation of these Terms or applicable laws;
- Objectionable, offensive, or inconsistent with the Platform’s standards of professionalism or community values;
- Detrimental to the Platform’s integrity, brand, or user experience.
Mentors shall undergo a platform-defined vetting process, which may include, but is not limited to, identity verification, qualification checks, interviews, and agreement to additional terms or addenda. The Platform reserves the right to approve or reject any Mentor application at its sole discretion. The Platform may also request periodic re-verification or updated documentation to maintain an active Mentor status. 4.4 Accuracy and Maintenance of Information:
All users agree to provide truthful, complete, and current information during account registration and throughout their use of the Platform. Users are solely responsible for maintaining and promptly updating their account details. Submission of false or misleading information, or failure to update information as required, constitutes a material breach of these Terms. 4.5 Account Limitation and Exclusivity:
Each individual may maintain only one (1) active account per user type (i.e., one Mentee account and, where applicable, one Mentor account). Creation of multiple accounts under the same user identity, or impersonation of another individual, is strictly prohibited unless expressly authorized in writing by the Platform. 4.6 Unauthorized Access and Impersonation:
Users shall not share login credentials, access accounts that do not belong to them, or impersonate any person or entity. Any unauthorized use of accounts or the Platform’s services will result in immediate suspension or termination, and may expose the violator to legal liability under civil and/or criminal law.
- **USE OF SERVICES **
- Timely perform all scheduled sessions and engage with Mentees in a diligent, competent, ethical, and professional manner, consistent with applicable industry standards;
- Comply with all Platform protocols, including but not limited to those governing pricing, session delivery, payment processing, revenue share, cancellation, refund eligibility, and dispute resolution mechanisms;
- Grant the Platform a non-exclusive, royalty-free, worldwide license to use your name, likeness, profile information, session content, and any submitted testimonials or performance metrics for marketing, promotional, or Platform-related operational purposes, subject to a separate release form where applicable;
- Strictly refrain from soliciting, diverting, or attempting to transact with any User outside the Platform for any coaching or mentoring-related purposes, or from engaging in any activity that circumvents or undermines the Platform’s commercial model;
- Acknowledge that the Platform retains the right, in its sole discretion and without notice, to suspend, restrict, or permanently disable your access or visibility on the Platform for any conduct deemed to violate these Terms, community standards, or applicable law, including but not limited to non-performance, misconduct, or reputational harm.
- Interact with Mentors respectfully, punctually, and in good faith, including by honoring all agreed-upon session times and program commitments;
- Comply with the Platform’s applicable refund, cancellation, and feedback procedures and acknowledge the limitations of any guarantees as to service outcomes;
- Refrain from directly soliciting, initiating, or entering into any mentoring or coaching arrangement with a Mentor outside the bounds of the Platform;
- Provide reviews, ratings, or feedback only in accordance with the Platform’s community guidelines and content moderation standards, and not for any retaliatory, defamatory, or fraudulent purpose.
- You agree not to inquire about the engagement of or to engage mentor to complete assignments, write papers, take quizzes, or otherwise do work on your behalf. Further, you agree not to use the Services for any purpose that violates the academic honesty policy or other conduct policies of your school, university, academic institution, or workplace.
- You may not share or transfer your account credentials with any third party.
- We may impose reasonable limits on your scope of access to the Platform, including limits on time or volume of information accessed or devices used to access the Platform, to prevent unauthorized third-party use of the Services.
The Platform facilitates access to independent Mentors who may be engaged by Mentees on a non-exclusive basis. As independent contractors, each Mentor retains full discretion over the scheduling, frequency, and availability of their services, as well as complete control over the methods, materials, and content used in the provision of mentorship. Mentors are not subject to oversight, supervision, or control by Silah with respect to the manner or means by which mentorship services are rendered. Mentees are solely responsible for selecting a Mentor aligned with their personal and professional objectives. Mentees are encouraged to review each Mentor’s self-disclosed qualifications, experience, and user-generated feedback. Silah does not verify or endorse any Mentor or represent the accuracy of such information. Mentors may accept or decline service requests and may terminate engagements at their discretion. They remain free to offer their services to others—including competitors of Silah—and to engage in any other professional activities, provided such conduct does not result in a breach of these Terms. Independent Contractor Status and Tax Responsibilities
All users of the Platform, including Mentors, act as independent contractors and not as employees, agents, or legal representatives of Silah. No employment, agency, partnership, or joint venture relationship is created through Platform usage, and no user may bind or act on behalf of Silah in any capacity. Each user is solely responsible for complying with applicable tax laws, including obligations related to income tax, social security, and other statutory contributions. Silah shall bear no responsibility for such liabilities, and you agree to indemnify and hold Silah harmless against any claims, penalties, or losses arising from non-compliance. Users are not entitled to any employee benefits provided by Silah, including but not limited to health insurance, paid leave, or retirement plans. Non-Disparagement Users agree not to make, publish, or communicate to any third party—including on any social media platform—any defamatory, disparaging, or otherwise harmful statements, whether written or oral, concerning Silah, its services, its users (including Mentors and Mentees), or any related interactions occurring through the Platform. This includes, but is not limited to, the unauthorized publication or distribution of session recordings, screenshots, transcripts, or other session content for the purpose of ridicule, harassment, or reputational harm. Violation of this provision may result in the immediate suspension or termination of access to the Platform and may give rise to legal action, including injunctive relief and claims for damages.
- COPYRIGHT
- TRADEMARKS
- LICENSE AND SITE ACCESS
License Grant
By uploading, posting, submitting, or otherwise making available any content, materials, session data, communications, feedback, or resources (“User Content”) through the Platform, you (whether Mentor or Mentee) retain ownership of your intellectual property but grant the Platform and its affiliates a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, store, adapt, modify, publish, translate, distribute, publicly perform and display, and create derivative works from such User Content for purposes including platform functionality, quality control, dispute resolution, marketing, promotion, and analytics. You represent and warrant that you have all necessary rights to grant this license and that such User Content does not infringe any third-party rights or violate any applicable laws or obligations. The Platform reserves the right, but not the obligation, to remove or restrict access to any User Content that violates these Terms or is otherwise deemed harmful, inappropriate, or legally problematic in its sole discretion. You hereby agree that Company, in its sole discretion, may use trade names, trademarks, service marks, logos, domain names, and other distinctive brand features, in presentations, marketing materials, customer lists, financial reports, and website listings (including links to your web site) for the purpose of advertising or publicizing the Service. Feedback If you provide any feedback, suggestions, or ideas (“Feedback”) to Us through any means, you agree that such Feedback will be considered non-confidential and non-proprietary. By submitting Feedback, you assign all rights, title, and interest in it to Us, granting us the freedom to use, modify, reproduce, or distribute it for any purpose, including developing or improving our services, without any obligation to compensate or attribute it to you. You acknowledge that Company has no obligation to use, display, or implement your Feedback in any way. This license survives termination of your account or cessation of use of the Platform. Prohibited Use and Sharing The User shall not, without MITCC’s prior written consent: (a) Share, disclose, reproduce, distribute, publish, repurpose, or modify the Proprietary Content in whole or in part for any third party; (b) Use MITCC’s Proprietary Content to develop or offer similar services, training, or materials, either directly or indirectly, whether commercially or non-commercially; (c) Incorporate the Proprietary Content into any business, service, or offering that is not expressly authorized under this Agreement; (d) Upload, store, or transmit the Proprietary Content to any public platform, cloud-based system, knowledge base, or shared server where third-party access is possible; (e) Provide access to contractors, employees, or affiliates unless they are directly engaged in implementing MITCC’s services for the User and are under written confidentiality obligations. Subject to your compliance with these Terms, We grant you a limited license to access for educational purposes and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Us. No License for Commercial Sale of Platform Content This license does not include any resale or commercial use of this site, Our platforms, or its contents; any collection and use of any descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. No Reproduction This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent from Us. No Framing You may not frame or utilize framing techniques to enclose any trademark. Logo, or other proprietary information (including images, text, page layout, or form), and our affiliates without express written consent. **Meta tags ** You may not use any Meta tags or any other hidden text utilizing Our name or trademarks without the express written consent from Us. Any unauthorized use terminates that permission or license granted by Us. Linking You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page as long as the link does not portray, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any MITCC logo or other proprietary graphic or trademark as part of the link without express written permission.- **PAYMENT **When you place an order through our Services, you agree to the following terms:
Discretionary Reasons – We may refuse to process a request at our sole discretion, including but not limited to regulatory concerns, operational constraints, or misuse of promotions. We may also: Limit Service Availability – We may impose limits on the number of services a user can request to ensure fair access and maintain service quality.
Adjust Timelines – We may extend service delivery timelines due to unforeseen circumstances, operational demands, or compliance requirements. Users will be notified of any delays.
Decline Service Requests – We may refuse service based on location restrictions, legal constraints, or other factors affecting our ability to provide the requested service. **ERRORS, INACCURACIES, AND OMISSIONS ** Occasionally, there may be information related to our services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel service requests if any information in our services or on related communications is found to be inaccurate at any time without prior notice (including after you have submitted your service request). We undertake no obligation to update, amend, or clarify information in our services or on any related communications, except as required by law. No specified update or refresh date indicated in our services or on any related communications should be construed to mean that all information has been modified or updated. SUPPLEMENTAL PRICING AND SERVICE PACKAGE POLICIES If you are a Mentor offering services on the Platform, your participation is subject to additional policies that govern how mentorship sessions are priced, structured, and compensated. These policies are binding and form part of the Terms of Service. By offering mentorship services through Silah, you agree to comply with the following: (a) Mentorship Platform Pricing Policy – This policy outlines how service fees are calculated, how revenue is shared between you and Silah, and how payments are processed and disbursed.
View Policy (b) Mentorship Bundle Policy – This policy governs the setup, pricing, duration, and expiration terms of mentorship packages (e.g., 1-month, 3-month, or 6-month bundles) that you may offer to Mentees.
View Policy We may revise these policies from time to time at its sole discretion. Your continued use of the Platform as a Mentor constitutes acceptance of the most current version of each applicable policy.
- **LIMITATION OF LIABILITY **
- TERMINATION AND MODIFICATION
- APPLICABLE LAW
- DISPUTESF
- SITE POLICIES, MODIFICATION, AND SEVERABILITY
- Miscellaneous
Waiver
The failure of Service Provider to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. Any waiver of any provision of the Terms will be effective only if in writing and signed by Us.Assignment
The Terms and related Guidelines, and any rights and licenses granted hereunder, may not be transferred or assigned by you without the Service Provider’s prior written consent but may be assigned by Us without consent or any restriction. Any assignment attempted to be made in violation of the Terms shall be null and void.Survival
Upon termination of the Terms, any provision which, by its nature or express terms should survive, will survive such termination or expiration, including, but not limited to, Sections (Privacy Policy), (Modification of the Terms), (Proprietary Materials), (Confidentiality) (Intellectual Property Right), (Assignment), (Miscellaneous (Including Dispute Resolution and Arbitration)).Electronic Notice.
You consent to receive notices, including agreements, disclosures, and other communications, electronically from us at the email address you have provided. You agree that these electronic notices satisfy any legal requirements that such communications be in writing. Third Party Web Sites The Site and Service may provide links to other websites that are not owned or operated by Us (“Third Party Web Sites”). We provide these links to you as a convenience only, and We do not verify, make any representations concerning, or take responsibility for, such Third Party Web Sites, or the products or services offered through such third party websites, including, without limitation, the truthfulness, accuracy, quality, or completeness of the content of, or activities conducted on such Third Party Web Sites. You should use your own independent judgment before accessing and using such Third Party Web Sites, or products or services offered through such third party websites.- Contact Information